What's the process if we receive a damaged bench or planter box?

Oh dear, we're so sorry to hear that! It truly breaks our heart when one of our carefully crafted benches or planter boxes has a rough journey and doesn't arrive in the perfect condition we intended. Please don't worry; we're here to make this right, and the process is designed to be as smooth as possible for you.

First, please give your new arrival a gentle but thorough inspection right there with the delivery personnel, if possible. If you notice any damage, the very first step is to politely note it on the delivery receipt before signing. This immediate documentation is incredibly helpful for everyone involved.

Next, we need to see what happened. Would you mind taking a few clear, well-lit photos of the damaged area and the original packaging? These visual clues help our quality team understand the issue and prevent similar incidents. Then, simply reach out to our friendly customer support team directly. You can send us an email with those photos and your order number. Consider us your personal problem-solving partners!

Once we receive your message and evidence, we spring into action. We'll review the case promptly and present you with the best solution—this is almost always a speedy replacement shipment for the damaged item at no extra cost to you. In rare cases where a replacement isn't feasible, a full refund is provided. We'll also arrange for the return of the damaged unit at our expense; you won't need to lift a finger to repack it.

Our ultimate goal is to transform this initial disappointment into complete confidence. We stand firmly behind the quality of our products and your satisfaction. Let us handle the hassle so you can get back to dreaming about your beautiful, intact outdoor space.