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What's your return policy if a trashcan arrives damaged?
We totally get it – there's nothing more disappointing than eagerly unboxing a new trashcan only to find it's been hurt on its journey to you. It happens, and when it does, we've got your back. Our policy is simple: if your trashcan arrives damaged, we make it right. Immediately.
Think of us as that reliable friend who shows up to help. Within 30 days of delivery, just send us a photo of the damage – to the product and its packaging. That's all we need to start the remedy. We won't ask you to repack and ship the wounded soldier back. Instead, we'll promptly send out a brand-new, pristine replacement, free of charge. Our goal is to turn your frustration into relief as fast as possible.
Why do we do it this way? Because we believe in our products and in treating you with kindness. We meticulously design our trashcans to be durable companions for your home, and we trust our shipping partners. But sometimes, despite best efforts, accidents occur. When they do, consider it our responsibility to correct the course. Your satisfaction isn't just a policy checkbox; it's the core of our promise. So rest easy – your dream of a perfect, functional space is safe with us.
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