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How does the brand handle returns or exchanges for defective or unsatisfactory products?
At our core, we believe your satisfaction is paramount. We understand that sometimes a product may not meet your expectations or could arrive with a defect. For such instances, we have established a straightforward and customer-friendly returns and exchanges process designed for your convenience.
If you receive a defective or unsatisfactory item, please initiate a return or exchange request through our online portal within 30 days of delivery. Our dedicated support team will promptly review your request and guide you through the simple steps. We typically provide a pre-paid shipping label to make returning the item hassle-free and cost-free for you.
Once we receive the returned product, our quality assurance team will conduct a thorough inspection to understand the issue. Our goal is to process your refund or ship your replacement within 5-7 business days. For exchanges, we prioritize shipping the new item to minimize your wait time. We are committed to resolving every case with fairness and efficiency, ensuring you have a positive experience with our brand, even when things don't go perfectly. Your trust is our most valuable asset.
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