What is the policy for repairing cosmetic damages to the Landscape Square table?

The Landscape Square table is designed for durability and lasting beauty. However, everyday use can sometimes lead to minor cosmetic damages like surface scratches, scuffs, or light stains. The official policy for addressing these issues prioritizes customer support and practical solutions.

Firstly, it's crucial to distinguish between manufacturing defects and damage occurring from normal wear and tear or accidental misuse. The standard warranty typically covers defects in materials and workmanship but does not extend to cosmetic damages resulting from daily use. For damages covered under warranty, the policy usually involves repair, part replacement, or, as a last resort, product replacement, facilitated through authorized retailers or customer service.

For cosmetic damages not covered by warranty, the policy encourages practical, user-friendly solutions. The manufacturer often provides a care and maintenance guide that includes recommended cleaning products and gentle methods for addressing minor surface imperfections. For specific issues like light scratches on wooden finishes, they may advise using a manufacturer-approved touch-up pen or a mild polishing compound. For other materials, specialized cleaners might be suggested.

The core of the policy is proactive care. Using coasters, placemats, and felt pads, avoiding direct exposure to heat or harsh chemicals, and regular dusting with a soft cloth are strongly emphasized to prevent damage. For significant cosmetic damage, contacting customer service is the recommended first step. They can assess the situation, potentially recommend professional refurbishment services, and provide guidance on whether a component replacement (like a new tabletop) is available for purchase, which is often a more cost-effective option than a full replacement.

Ultimately, the policy aims to empower owners to maintain their Landscape Square table's appearance through preventative care and provides clear pathways—from simple DIY tips to professional services—for managing the inevitable minor cosmetic flaws that come with a well-loved piece of furniture.