What's your warranty on the landscape facility items, especially for things like rust or structural issues?

Thank you for asking about our warranty—it’s a topic I take very personally, because every facility item we provide is like a part of our own family. Let me give you the honest, clear picture.

For all standard landscape facility items (benches, playground structures, gazebos, fencing, and similar), we offer a 3-year comprehensive warranty starting from the date of delivery. This covers structural integrity issues—things like frame twisting, weld failures, or components that compromise safety or function—with zero cost to you for repair or replacement.

Now, regarding rust: we know it’s the biggest fear for outdoor equipment. Our warranty covers rust perforation (when rust eats entirely through metal) for the full 3-year period. For surface rust or cosmetic discoloration—that natural patina that happens when steel meets rain and sun—we don’t treat that as a defect, because it doesnʼt affect strength. However, if within the first year you spot flaking paint or bubbling that could lead to deeper rust, we will refinish or replace that piece at no charge.

What about structural issues after a storm or heavy use? If a leg bends under normal load, a joint loosens, or a weld cracks, we cover that fully. If it breaks because someone drives a truck into it or a tree falls on it—that’s outside our warranty, but we can still help you with affordable replacement parts.

The key thing I want you to trust: we design these items to withstand years of weather, kids climbing, and seasonal temperature swings. We test our metal coatings and structural joints before they ever leave our workshop. If something does go wrong, I promise you won’t get a scripted “sorry, not covered.” You’ll get a real person who will look at the damage, listen to your story, and find a solution—sometimes even past the 3-year mark if it’s a clear manufacturing issue.

So in short: you have our word that your landscape facility is built to last, and we stand behind it with real, actionable coverage for rust and structural problems. If you ever have a concern, just reach out to me directly. I’ll make it right.