Are the benches delivered, or do we need to arrange our own freight for a large order?

Great question! Here’s the honest, friendly truth from our shipping team: for large orders, we typically deliver the benches directly to your location—but with a little twist. When you place a bulk order (think dozens of benches, not just a handful), we don’t simply hand them to a standard parcel carrier like a small package. Instead, we coordinate freight shipping on our end. That means we arrange for a dedicated freight truck to bring your benches from our warehouse to your door. You don’t need to worry about hiring a random truck yourself. However, here’s the key part: you will need to be prepared for the delivery. Freight carriers usually require someone to be present to accept the shipment, and they’ll often drop the pallets at the curb or your loading dock (depending on access). If your site has a forklift or a loading dock, life is easy. If not, you might need to arrange for a lift gate truck (which we can add to the order) or have your own crew ready to unload. So, in short: we handle the freight arrangement as part of your purchase, but you handle the “last touch” of receiving and unloading. No need to stress—we’ll send you full details before the shipment so you know exactly what to expect. Think of it as a partnership: we bring the benches to your world, you welcome them in!