What's the process for returning a damaged planter box or bench?

So, your brand-new planter box or bench arrived with a crack, a dent, or a broken leg. I understand how frustrating that is—you were likely dreaming of planting your favorite herbs or enjoying a quiet afternoon on that beautiful wooden bench. But don’t worry, I’ve got your back. Here’s the process for returning a damaged planter box or bench, broken down into simple, human-friendly steps.

Step 1: Don’t toss the packaging (yet)

I know you might be eager to assemble your new outdoor companion, but keep the box, padding, and everything else. The container is evidence, and it will be needed for the return.

Step 2: Document the damage like a detective

Take clear, well-lit photos of the damage—close-ups and wide shots. Capture the item in its original packaging with the shipping label visible. This helps me (and our team) understand exactly what went wrong and speeds up the process.

Step 3: Contact me (customer support) within 48 hours

Reach out via email or our website’s live chat. Tell me your order number and describe the damage. Attach the photos you took. I promise, I won’t bite—I’m here to help, not to play the blame game.

Step 4: Choose your resolution

Once I confirm the damage, I’ll offer you options. Usually, we can:

- Send a replacement part (if it’s a simple fix, like a leg or bracket).

- Send a full replacement unit (for major damage).

- Issue a refund (if you’ve lost faith in the item or if it’s stock-specific).

Step 5: Return the damaged item (if needed)

If a replacement is on the way, I’ll provide a prepaid return label for the damaged planter box or bench. Just repackage it securely in the original box, slap on the label, and drop it off at the carrier. No costs to you—the mistake was ours, not yours.

Step 6: Watch for the replacement or refund

Once the carrier scans the damaged item, I’ll process the replacement shipment or your refund. You’ll receive a tracking number so you can follow my journey to your doorstep.

That’s it, friend. Returning a damaged planter box or bench is a simple, painless process when you follow these steps. I want you to love your outdoor space, and if something arrived broken, I’ll make it right—no fuss, no guilt.