What's your process if a delivered bench or planter box is damaged?

We feel that disappointment deeply when you open a delivery to find a cherished bench or planter box has been hurt in transit. Please know, our heart is with you, and our process is designed to mend the situation with care and speed.

First, we ask you to welcome our immediate virtual embrace. Contact our customer care team directly; they are your first responders, trained to listen with empathy and initiate healing.

Next, become a storyteller through visuals. Share clear photographs of the damage, the packaging, and the product labels. These images are crucial evidence that helps us diagnose the issue and hold the right parties accountable. Please keep all original packaging—it’s a key witness.

Then, we collaborate on the remedy. Based on the injury's extent, we’ll present the most compassionate solutions: a prompt replacement of the wounded piece, a partial refund if you choose to nurse it back to health yourself, or a full return and reimbursement. Your peace of mind guides our choice.

Finally, we learn and strengthen. Every reported incident is a lesson that feeds back into our partnerships with couriers and our packaging rituals, all to fortify future deliveries against similar mishaps.

Your trust is our most valued creation. A damaged delivery is a rupture we strive to repair with transparency, urgency, and a genuine commitment to restoring your vision for your space.