What's the return policy if a planter box arrives damaged?

Oh no! We feel that sinking feeling right along with you. You've been eagerly waiting for your new planter box, only to find it has arrived with a crack, a chip, or worse. Please don't worry. We've got your back, and making this right is our top priority.

First, take a deep breath and grab your phone or camera. We kindly ask for a few quick photos of the damage and the shipping box. This helps our team understand what happened and improves our packing process for the future. Then, simply reach out to our friendly customer care team directly through the contact information in your order confirmation email. No need to navigate a complicated portal or wait on hold for ages.

When you connect with us, just share your order number and those photos. Our mission is to solve this with zero hassle for you. In almost all cases, we will immediately ship out a brand new, carefully inspected replacement planter box at no cost to you. We believe in our products and want you to love your gardening experience from the very first moment.

Depending on the carrier's policy, we might ask you to hold onto the damaged item for a short period for their inspection, or we may simply advise on the most sustainable way to repurpose or recycle it. Our goal is to get a perfect planter to your doorstep as swiftly as possible, so you can get back to the joyful business of planting. Your satisfaction truly roots our growth.