What is the policy for repairing or replacing parts damaged during shipping?

When you receive a shipment with visibly damaged parts, our company has a clear and customer-focused policy to address these issues promptly. We understand the frustration of receiving damaged goods and have established a streamlined process for handling such cases. First, inspect all packages immediately upon delivery. If you notice any external damage to the shipping container, document it with photos before opening. For concealed damage discovered after unboxing, take clear pictures of the affected parts and packaging materials. Contact our customer support team within 48 hours of delivery to initiate a claim. Provide your order number, detailed description of the damage, and supporting images. Our logistics team will review your case and typically respond within 1-2 business days. For verified shipping damage, we offer two resolution paths: repair by certified technicians or complete replacement of the damaged components. The choice depends on the severity of damage and part availability. Replacement parts are shipped via expedited service at no additional cost. If the damaged item is no longer in stock, we'll provide a full refund or suggest equivalent alternatives. This policy applies to all standard shipments and is covered under our 30-day damage protection guarantee. Note that this policy doesn't cover damages resulting from improper installation or modifications made after delivery. For international orders, additional documentation may be required per customs regulations. We continuously work with shipping partners to minimize damage occurrences through improved packaging protocols.