What is the return or exchange policy for the Landscape Round Table if it doesn’t meet customer expectations?

When investing in premium outdoor furniture like the Landscape Round Table, customers rightly expect exceptional quality and performance. Should the product fail to meet your expectations, our comprehensive return and exchange policy ensures your complete satisfaction remains our top priority.

We stand behind the craftsmanship of every Landscape Round Table with a 30-day satisfaction guarantee from delivery date. If you're not entirely pleased with your purchase, you may initiate a return or exchange by contacting our customer service team within this period. The item must remain in its original condition – unused, unassembled, and with all protective packaging intact. We cannot accept returns for products showing signs of wear, modification, or damage resulting from improper handling.

To process your return request, please have your order number and purchase documentation ready. Our support specialists will guide you through the necessary steps and provide a prepaid return shipping label if applicable. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days to your original payment method. Alternatively, you may request an exchange for a different product from our Landscape collection, subject to availability.

For manufacturing defects or structural issues discovered after 30 days, our limited warranty provides additional protection. Customers should document the concern with photographs and contact our warranty department for assessment. We typically repair or replace warranted items rather than issuing refunds for these cases.

We recommend thoroughly inspecting your Landscape Round Table upon delivery and during assembly. Should any shipping damage be evident, please note it on the delivery receipt and contact us immediately. Our policy aims to balance customer protection with practical business operations, ensuring fair treatment for all clients while maintaining sustainable service standards.

For international orders or custom configurations, different return conditions may apply. We encourage customers to review the specific terms communicated at purchase or consult our policy page for detailed regional guidelines. Your outdoor living experience should be worry-free, and our return policy reflects this commitment to quality and customer care.