What is the policy for trade-ins or upgrades for existing customers?

For our valued existing customers wondering about trade-in and upgrade options, we offer a streamlined program designed to maximize your device's value while making technology transitions effortless. Our policy centers on providing exclusive benefits that reward your continued loyalty.

The cornerstone of our program is the tiered trade-in valuation system. We assess your current device based on its model, functional condition, and market demand. Unlike standard offers, our loyalty bonus automatically adds an extra 10-15% to the estimated value, giving you significantly more credit toward your next purchase. This credit can be applied directly to any new device or accessory in our inventory.

Beyond simple trade-ins, we provide a dedicated upgrade path. Customers enrolled in our annual upgrade program receive priority access to new releases before general availability. The process is remarkably simple: request a free remote diagnostic to determine your device's eligibility, receive an instant value quote, and choose between a mail-in kit or in-store appraisal. We ensure all personal data is securely wiped from your traded device following certified erasure protocols.

Our policy is built for flexibility. Whether you're looking to upgrade annually or prefer a longer cycle, we structure our terms to accommodate your needs. Common questions regarding cosmetic wear, battery degradation, and included accessories are all factored into our transparent assessment criteria, with no hidden deductions. We believe that advancing your technology should be a rewarding experience, not a complicated one. Contact our customer success team today for a personalized estimate and discover how your loyalty translates into tangible value.