What are the most common customer feedback points regarding the table’s assembly process?

For many, the excitement of receiving a new table is quickly tempered by the daunting task of assembly. Customer feedback consistently highlights several recurring themes that can turn a simple DIY project into a frustrating ordeal. One of the most frequent complaints revolves around the provided instructions. Customers often report that the diagrams are unclear, the steps are not sequential, or the translations are poor, leading to confusion and incorrect assembly. This is closely followed by grievances about the hardware. It is not uncommon for boxes to be missing crucial screws, bolts, or wooden dowels, halting the entire process. Even when all parts are present, many users note that the quality of the included tools, such as the ubiquitous Allen key, is subpar. These tools can easily strip the screw heads or fail to provide enough torque, complicating what should be a straightforward task. Another significant point of feedback is the overall design and part-matching. Customers frequently find that pre-drilled holes do not align perfectly, requiring them to use excessive force that risks damaging the product. The packaging and part identification also come under scrutiny. Components are often packed tightly without clear labels, making it difficult to distinguish between similar-looking pieces. Finally, a common positive note in feedback praises tables designed with a user-centric, tool-free or minimal-tool assembly process, highlighting how much this improves the customer experience. Ultimately, the assembly process is a critical touchpoint that significantly shapes the customer's overall perception of the product and the brand.