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What is the return or exchange policy if the product does not meet customer expectations?
At our company, we prioritize customer satisfaction above all else. If a product fails to meet your expectations, our return and exchange policy is designed to provide a seamless resolution. Customers can request a return or exchange within 30 days of purchase, provided the item is in its original condition with tags attached. To initiate the process, simply contact our support team via email or phone with your order details and reason for dissatisfaction. We offer full refunds for eligible returns, processed within 5-7 business days to the original payment method. For exchanges, we ship the replacement item promptly upon receiving the returned product. In cases of defective or damaged goods, we cover all shipping costs and may expedite the resolution. We continuously refine this policy based on customer feedback to ensure fairness and transparency. Our goal is to build trust and long-term relationships by addressing your concerns efficiently and respectfully.
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