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What is the policy for damaged shipments or missing parts upon delivery of the Landscape Round Table?
When you receive your Landscape Round Table, it's crucial to inspect the shipment immediately upon delivery. If you notice any damage to the table or missing parts, follow these steps to address the issue promptly. First, document the damage by taking clear photos of the packaging and the affected areas of the table. For missing components, check all boxes thoroughly as smaller parts might be packed separately. Contact our customer support team within 48 hours of delivery to report the problem. Provide your order number, a description of the issue, and the supporting photographs. Our team will guide you through the next steps, which may include sending replacement parts or arranging for a return and refund, depending on the extent of the damage. We are committed to ensuring your satisfaction and resolving such matters efficiently to minimize any inconvenience. Please retain all original packaging until the issue is fully resolved, as it may be required for shipping replacements or processing claims. For further assistance, refer to our comprehensive help section on the website or call our dedicated support line during business hours.
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