What is the return or exchange policy for the Landscape Round Table?

Navigating the return or exchange process for your Landscape Round Table purchase is straightforward with our comprehensive policy. We stand behind the quality of our outdoor furniture and want to ensure complete customer satisfaction.

Our standard return policy allows for returns within 30 days of delivery for unused items in their original packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, we will provide a return shipping label, though please note that original shipping charges are non-refundable.

For exchanges of damaged or defective items, we offer a streamlined process. If your Landscape Round Table arrives with manufacturing defects or damage during shipping, contact us within 14 days of delivery. We will arrange for a replacement table to be shipped at no additional cost once we receive photos documenting the issue. In most cases, you won't need to return the original item, making the exchange process more convenient.

For warranty claims beyond the initial return period, our limited lifetime warranty covers structural defects in the table's frame and legs. Normal wear and tear, weather-related damage, or improper assembly are not covered under warranty. To file a warranty claim, customers need to provide proof of purchase and detailed photos of the defect.

Special considerations apply for custom orders and final sale items, which are generally not eligible for return or exchange unless damaged upon arrival. We recommend inspecting your Landscape Round Table immediately upon delivery and contacting us promptly with any concerns.

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST, to assist with any return or exchange inquiries. Most refunds are processed within 5-7 business days after we receive the returned item, though the timing may vary depending on your financial institution.