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What is the policy for repairing or replacing parts due to manufacturing defects in the Landscape Square table?
The Landscape Square table is crafted with durability in mind, but in the rare event of a manufacturing defect, a clear warranty policy is in place. This policy covers the repair or replacement of parts that fail due to flaws in materials or workmanship under normal use.
Typically, the warranty period begins from the original date of purchase. To initiate a claim, customers should contact the official customer support team with proof of purchase (like a receipt) and clear documentation (photos/videos) of the defect. The company will then assess whether the issue is a covered manufacturing defect, as opposed to damage from misuse, accidents, or normal wear and tear.
If approved, the remedy may involve sending replacement parts for self-installation, dispatching a technician for repair, or, in significant cases, replacing the entire product. All related parts and labor for covered defects are usually provided at no charge during the warranty term. It's crucial to review the specific warranty document included with your table for precise terms, duration, and any regional variations or exclusions. For the most direct assistance, always reach out through the manufacturer's official channels.
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