What is the policy for returns or exchanges if the Landscape Square table is damaged in transit?

Discovering transit damage to your new Landscape Square table can be disappointing. Our policy is designed to resolve such issues promptly and satisfactorily. We stand behind the quality of our products and guarantee their safe arrival.

If your Landscape Square table arrives with visible shipping damage, please follow these steps. First, document the damage immediately upon delivery. Take clear photographs of the damaged table and the packaging from multiple angles before discarding any materials. Do not sign the delivery receipt as "received in good condition" if damage is apparent. Contact our customer service team within 48 hours of delivery to initiate a claim. Provide your order number, photos, and a detailed description of the damage.

We typically offer two solutions for verified transit damage: a direct replacement or a full refund. For replacements, we prioritize shipping a new unit at no additional cost, often including expedited shipping to minimize your wait. The damaged table will be scheduled for pickup by our carrier. If you prefer a refund, we will process it upon receipt of the returned item. The entire process is handled by our dedicated support team to ensure a smooth experience.

Our policy covers damage caused solely during freight transport. It does not cover assembly errors or damage occurring after successful installation. For large items, we recommend inspecting them in the presence of the delivery personnel whenever possible. This allows for immediate notation on the bill of lading, simplifying the claims process.

We partner with reputable carriers and insure all shipments. However, by following our outlined procedure, you allow us to efficiently manage the claim with the carrier on your behalf. Our goal is to ensure you receive the pristine, high-quality Landscape Square table you expected, with minimal inconvenience. For specific questions regarding your shipment, please reach out to our support team with your order details readily available.