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What is the policy for damaged or defective shipments of the Landscape Square table?
Receiving a damaged or defective Landscape Square table can be disappointing. Our policy is designed to ensure a swift and satisfactory resolution. Upon delivery, please inspect the packaging and product immediately. If you notice any damage or defects, document them with clear photos and note the issues on the delivery receipt before the carrier leaves.
Contact our customer support team within 48 hours of delivery to initiate a claim. Provide your order number, photos, and a description of the problem. For items damaged in transit, we will typically coordinate a replacement shipment or a partial refund, depending on the severity and your preference. The defective items are covered under our product warranty, which addresses manufacturing flaws.
We handle all logistics for replacements, often at no extra cost to you. You may be asked to return the damaged unit, or in some cases, dispose of it sustainably, following specific instructions. Our goal is to minimize your inconvenience and restore your outdoor living space with a perfect Landscape Square table as quickly as possible. Please refer to your original order confirmation for detailed terms and contact information.
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