What is the policy for repairs or replacements if the Landscape Square table arrives damaged?

Discovering your new Landscape Square table has arrived damaged can be disappointing. Rest assured, our policy is designed to resolve such issues promptly and satisfactorily. This article outlines the clear steps to take and what you can expect from our customer support team.

If you notice any damage upon delivery, the first and most crucial step is to document it immediately. Before the delivery personnel leave, inspect the packaging and the table thoroughly. Take clear, timestamped photographs or videos of the damage, the packaging, and the shipping labels. This visual evidence is essential for filing a claim. Politely note the damage on the delivery receipt or bill of lading if provided by the carrier.

Next, contact Landscape Square Customer Support within 48 hours of delivery. Reach out via email or phone, providing your order number, a detailed description of the damage, and the photographic evidence you collected. Our dedicated team will guide you through the specific claims process, which may involve coordinating with the shipping carrier for an inspection.

Based on the assessment, we will determine the most efficient solution. For minor damage that may be repairable, we might arrange for a professional furniture repair specialist to visit your home or send a comprehensive repair kit with instructions. If the table is significantly damaged and cannot be properly repaired, we will initiate a free replacement. We will ship a new unit to you as quickly as possible, often at no additional cost, and arrange for the pickup of the damaged item depending on your location and our carrier agreements.

Our policy prioritizes your complete satisfaction. We understand the inconvenience and strive to make the resolution process as seamless as possible. Our goal is to ensure your Landscape Square table becomes the beautiful, functional centerpiece of your space as intended. Please refer to the specific terms and conditions included with your order for detailed regional variations or carrier-specific procedures.