What is the policy for discontinued or outdated models of the Landscape Square table?

When a product like the Landscape Square table reaches the end of its manufacturing lifecycle, customers often have questions about ongoing support. Our official policy is designed to ensure owners of discontinued or outdated models continue to receive assistance and maintain their furniture's functionality.

Following a product's discontinuation, we typically provide a structured support period. This includes a guaranteed window for the availability of critical replacement parts, such as tabletop panels, leg assemblies, and hardware kits. We maintain an inventory of these components specifically for legacy support, though availability is subject to stock depletion. Customers are encouraged to contact our support team to check part availability for their specific model number.

For outdated models, repair services may be offered through our authorized service network for a defined period post-discontinuation. Technicians are trained to handle common issues with older versions. However, for models considered technologically or structurally obsolete, certain repairs may no longer be feasible due to safety standards or component incompatibility. In such cases, our team will provide a detailed assessment and potential alternatives.

We also facilitate upgrades where possible. This might involve offering compatible accessories from newer collections or providing guidance on refurbishing existing units. Our policy emphasizes transparency; we clearly communicate the expected support timeline for each discontinued product line at the time of its phase-out.

Ultimately, our goal is to balance innovation with responsibility, ensuring that every Landscape Square table, regardless of its production date, receives the attention outlined in our commitment to product longevity and customer satisfaction. For the most current information regarding a specific model, reaching out to our customer service with the product serial number is always recommended.