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What is the return or replacement policy if the bin is damaged upon delivery?
If your bin arrives damaged upon delivery, most reputable suppliers offer a straightforward return or replacement policy to ensure customer satisfaction. Here’s what you need to know:
1. Inspection Upon Delivery: Always inspect the bin immediately upon receipt. Document any visible damage with photos or videos as proof.
2. Contact Customer Support: Reach out to the supplier’s customer service team within the specified timeframe (usually 24–48 hours) to report the issue. Provide your order details and evidence of damage.
3. Return or Replacement Options: Depending on the supplier’s policy, you may qualify for a free replacement or a refund. Some companies may require you to return the damaged bin, while others might arrange a pickup.
4. Warranty Coverage: Many bins come with a manufacturer’s warranty that covers defects or damage during transit. Check the warranty terms for eligibility.
5. Quick Resolution: Reputable suppliers prioritize resolving such issues promptly to minimize inconvenience.
Always review the supplier’s return policy before purchasing to understand your rights and options in case of delivery damage.
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