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What is the policy for repairs or replacements if the bin is damaged during transit?
If your bin arrives damaged during transit, most reputable suppliers offer a straightforward repair or replacement policy. Here’s what you need to know:
1. Inspection Upon Delivery: Always inspect the bin immediately after delivery. Document any visible damage with photos or videos as evidence.
2. Contact Customer Support: Notify the supplier or shipping company within 24–48 hours to file a damage claim. Provide proof of damage and your order details.
3. Repair or Replacement Options: Depending on the extent of the damage, the supplier may offer a free repair, replacement, or partial refund. Some warranties cover transit damage, while others may require additional shipping insurance.
4. Shipping Insurance: If the bin was shipped without insurance, the supplier’s liability may be limited. Always check the terms before purchasing.
5. Preventive Measures: To avoid future issues, opt for reinforced packaging or insured shipping when ordering bulky items like bins.
For specific details, review the supplier’s warranty policy or contact their support team directly. Quick action ensures a smoother resolution process.
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