What is the return or replacement policy if the bin arrives damaged or defective?

If your bin arrives damaged or defective, most reputable suppliers offer a straightforward return or replacement policy to ensure customer satisfaction. Here’s what you can typically expect:

1. Inspection Upon Delivery: Always inspect your bin immediately after delivery. If you notice any damage or defects, document it with photos and contact customer support within the specified timeframe (usually 7–14 days).

2. Return or Replacement Request: Reach out to the seller or manufacturer with proof of purchase and evidence of the damage. Many companies will offer a free replacement or refund, depending on their policy.

3. Shipping and Handling: Some providers cover return shipping costs for defective items, while others may require you to return the product at your expense. Check the terms before proceeding.

4. Refund Process: If eligible for a refund, the amount is usually credited to your original payment method within 5–10 business days after the return is processed.

5. Warranty Coverage: High-quality bins often come with a warranty. If the defect arises later, you may still qualify for a repair or replacement under warranty terms.

Always review the seller’s specific policy before purchasing to avoid surprises. Prompt communication and proper documentation are key to a smooth resolution.