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What is the process for handling bin repairs or replacements under warranty?
When your waste bin gets damaged or stops functioning properly, you may be eligible for a repair or replacement under warranty. Here’s a clear breakdown of the process:
1. Check Warranty Eligibility: Review your purchase agreement or manufacturer’s warranty terms to confirm coverage. Most warranties cover defects but not damage from misuse.
2. Report the Issue: Contact the supplier or manufacturer with details like purchase date, bin model, and photos of the damage. Some companies offer online claim forms.
3. Inspection & Approval: The provider may inspect the bin to verify the issue is warranty-covered. Approval times vary but typically take 3–10 business days.
4. Repair or Replacement: If approved, the company will either repair the bin, send replacement parts, or provide a new unit. Shipping delays may apply.
5. Follow-Up: Ensure the resolution meets expectations. Keep records of all communications for future reference.
Always check warranty exclusions (e.g., cracks from freezing temperatures) to avoid claim denials. Timely reporting improves approval chances!
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