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What is the policy for handling customer complaints about the bin’s performance or durability?
At our company, we take customer satisfaction seriously, especially when it comes to the performance and durability of our bins. If you encounter any issues, our complaint resolution policy ensures a fair and efficient process.
First, customers are encouraged to contact our support team directly via email or phone, providing details such as the product model, purchase date, and a description of the issue. Our team will assess whether the complaint falls under our warranty coverage, which typically includes manufacturing defects or premature wear under normal use.
For valid claims, we offer solutions such as repairs, replacements, or refunds, depending on the severity of the issue. If the bin’s performance problem stems from misuse or improper maintenance, our team will guide you with troubleshooting tips or recommend suitable alternatives.
We aim to resolve all complaints within 7–10 business days, prioritizing transparency and customer trust. Your feedback also helps us improve product quality and service standards. For more details, refer to our official warranty terms or contact customer support.
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